Yactraq is excited to announce that we’ll be joining Talkdesk’s AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact center apps.
AppConnect features solutions that offer voice analytics, business intelligence, workforce management, quality assurance and more. Starting in Q3 2017, Talkdesk admins can integrate Yactraq’s capabilities into their contact center stack with just a single click. Like all AppConnect tools, Yactraq’s software will be available as a free trial with a pay-as-you-go system in place after the trial.
Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that will allow Talkdesk customers to submit call center recordings to make those calls searchable and reportable. Talkdesk customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, and more. By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.
“Yactraq is excited to partner with a fast-growing visionary player like Talkdesk.”, noted Jeh Daruvala, Founder & CEO of Yactraq. “Together we can help Talkdesk’s clients drive consumer loyalty by taking customer experience to the next level. Deep Voice-of-the-Customer insights are delivered by Yactraq’s uniquely configured, accurate, and cost-effective systems.”
Robert Sur, Head of Platform at Talkdesk, adds, “Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Yactraq. We recognize them as a true innovator and are looking forward to building something great together.”
More on Talkdesk:
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit talkdesk.com/appconnect.