Through Listening
Analytics Company
Your Customers
Predictive Analysis
Yactraq´s Predictive Analytics uses data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data
Advanced Emotion
Yactraq´s Advanced Emotion Analyzes refers to the use of various methods to Analyze vocal behaviour as a marker of affect (e.g., emotions, moods, and stress), focusing on the nonverbal aspects of speech
Full Text Search
Yactraq provides advanced search and filtering to locate required text from the transcripts
Contact Center Insights
Monitor and analyze all conversations
Automatically organise and decipher raw data
Generate immediate and real-time inserts
Dramatically improve Contact Center efficiency, Agent productivity and Customer Satisfaction
Automate Call Quality and the Feedback mechanism
Real time Speech Analytics
Real-time speech analytics tools are used during a call to provide agents with guidance, such as suggesting a response to a question, reminding them to read legal disclaimers, prompting them towards the next step or even notifying a supervisor that an agent might need assistance
The 4 big benefits of speech analytics
Improves Quality of Service by Monitoring All Agent – to customer interactions
Reduces Overhead and Standard Operational Expenditures
Transforms Customer Experience
Identifies Cross-sell and Up-sell Opportunities
Contact us for a free trial and learn how omnitraq can take your business to the next level
The Yactraq way
Start small and grow (10 agents)
A Product Package to suit all Contact Center sizes
Our Pricing designed to adopt rather than defer
Pricing Plan
great price plan for you!
Essential
Sentiment Analysis (both Word-based and Tonality-based)
Agent Evaluation Capabilities
Omnichannel Analysis
Script Deviation
Redaction and Quality Automation Module
Most
Popular
Professional
In addition to all the features of Essential
The Professional Module enables the use of Predictive Capabilities to set KPIs
Predictive Customer Experience
Predictive Agent Assessment
Predictive Churn and Predictive Call Disposition
Enterprise
In addition to all the features of Professional
Enterprise Provides Real Time Capabilities
Customers can monitor calls on a Real Time basis through the Supervisor Heat Map Dashboard
The Dashboard highlights the problem calls on a live basis for Supervisor Monitoring and Intervention
The package also provides Agent Assist Bots which can recommend next best action
What We Offer
Yactraq provides Speech Analytic solutions for contact centres of all sizes
Our Speech Analytics Solution Reduces customer churn
Yactraq Mitigates compliance and risk
Deploying Yactraq in the Contact Centre increases agent productivity and reduces costs
Demonstrably improves agent performance and goal attainment
Read one of our Customer Success Stories
Learn more about
our Call Operations Solutions
Download our 4 Foundations of World Class Call Centers
Integrations & Partners
Customers
