Our mission

Yactraq is designed to adapt to your processes—not the other way around—through deep customization and flexible deployment.

Our vision

Our philosophy is not to replace people with AI, but rather to augment nearly every role of the contact center with AI to help people do their jobs better, increase customer and employee satisfaction, and sales.

A global company built for real conversations. We provide a comprehensive omnichannel analytics and real-time assistance platform that works across voice, chat, email, SMS, and social channels helping organizations unlock the full value of every customer interaction.

Today, we serve customers across North America, Europe, LATAM, and Asia, supporting 120+ languages and global deployments.

Technology that empowers people

At Yactraq, we believe technology & AI should augment humans not replace them. Contact centers are
fundamentally human experiences. Our role is to enhance those experiences by equipping team.

Average handle time reduction

20–30%

Agent assistance speeds upcustomer interactions.

25%+

Increase in
customer satisfaction

300%

Return on investment(By the second month)

First call resolution improvement

10–20%

Boost in First Call Resolution, solving issues in one go without escalation.

Deliver better customer experiences
Improve employee satisfaction
Increase sales and retention

Turning conversations into intelligence and action

Yactraq combines advanced AI, machine learning, and generative technologies to deliver better decisions, faster resolutions, and consistently improved customer experiences.

Conversation intelligence

Analyze 100% of customer interactionsusing transcription, sentiment analysis, and intent detection.

Real-time agent assist

Provide live guidance, answers, and next-best actions to agents during calls.

Quality & compliance automation

Real-time agent assist, supervisor alerts,
automated CRM summaries.

Predictive & generative insights

Real-time agent assist, supervisor alerts,
automated CRM summaries.

Omnichannel coverage

Real-time agent assist, supervisor alerts,
automated CRM summaries.

Built for global scale

Yactraq supports organizations operating across diverse geographies, industries, and customer bases. Our platform is designed to deliver consistent performance no matter where your customers or teams are located.

120+ languages supported

Customers across multiple continents

Flexible deployment

Our leadership

Jeh Daruvala

Founder & Chief Executive Office

Jon Arnett

Chief Revenue Officer

Tejas Shah

Chief Technology Officer

Zubin Nazir

EVP, Corporate Development

Khushru Mistry

SVP, Operations

Mridhun Kumar

Head, Product Management

Jan Gerritsen

Distinguished Engineer, AI and LLM

Our advisors

Subhash Bal

Mangesh Mahajan

Leland Huss

Our partners

Seamless integration across your stack

Yactraq integrates with leading telephony systems, CRMs, and enterprise tools ensuring smooth adoption within existing environments. We also offer white-label and partner programs, enabling organizations to deliver Yactraq capabilities under their own brand.

Yactraq Partner Program

Our partner program aims to deliver the best tools and resources necessary to build your brand, generate more leads, and win more deals. It’s been designed to keep you engaged, while rewarding you for your performance and loyalty along the way.

We offer White-label/OEM reseller programs, branded reseller, and referral bonus programs, with extremely competitive compensation and profit possibilities.

Grow your monthly recurring revenue
Upsell to your existing customers

Join us in shaping the future of CX

We’re building the next generation of AI-powered customer experience and we’re looking for passionate people to join us. Work on cutting-edge AI, solve real-world problems, and make a global impact.

Customer Success Manager

Own customer relationships post-sale, driving adoption, retention, and business outcomes while serving as the primary strategic advisor for assigned accounts.

Remote

Full- time

Account Executive – Western Europe

Generate new business and manage the full sales cycle across Western Europe, building relationships with key stakeholders and consistently achieving revenue targets.

Remote

Full- time

AI Developer

Design, develop, and deploy AI-powered applications and machine learning solutions that solve business challenges and enhance operational efficiency.

Remote

Full- time

Don’t see a role that fits?

We’re always looking for talented people who can help us push the boundaries of AI and customer experience. If you believe you’d be a great addition to Yactraq, we’d love to hear from you.

Submit your application

We provide analytics & assistance
for the contact center with a
human touch

Our mission

Our vision

Technology that empowers people

Turning conversations into intelligence and action