AI-powered analytics and real-time assistance across voice and digital channels.
Built to automate quality, improve every aspect of call metrics, and provide real-time assistance to augment every agent's performance.
Raise the bar with "Real-time Quality"
on ALL interactions
Supervisors are alerted in real-time
while issues occur on an active call
Limited audit
Only 2–3% of calls
are manually audited
100% automated analysis of
recorded calls, and real-time
voice and chat interactions.
Agents see critical issues and mistakes during the call, and full details immediately post call, for exponentially faster improvement.
Learn moreFrom capturing every interaction to delivering real-time guidance
and executive-level insights, Yactraq transforms raw conversations into
measurable performance improvements.
From capturing every interaction to delivering real-time guidanceand executive-level insights, Yactraq transforms raw conversations intomeasurable performance improvements.
From real-time agent assistance to automated quality, predictive intelligence, and generative insights,
Yactraq brings every critical capability into one unified system.
From product and marketing to customer support,
Yactraq keeps your team updated and in sync without jumping between tools.
Lower AHT
Improvement in FCR
ROI within the
first 60 days
CSAT increase
(client reported)
50–70% lower license
cost versus other
analytics platforms
Deploy in Yactraq cloud, your cloud (AWS, Azure, Oracle), private or on-prem
Integrates with virtually any telephony or CRM for recorded analytics and real-time
No hidden technical support or training fees
No confusing and costly "AI tokens or credits"
Realistic one-time setup fees that make getting started feasible
One of our clients witnessed a 25% increase in customer satisfaction scores within three months of adopting Yactraq. Another client reported a 15% improvement in sales conversion rates.
We fostered continuous improvement in our Customer Effort Score (CES) for 10 consecutive quarters. All told, Yactraq was a critical contributor in us raising from 4.9 out of 7 CES (70%) to 6.2 out of 7 CES (89%).
Since implementing the real-time agent assist panel, new agent hires are seeing AHT (Average Handle Time) and hold times nearly identical to experienced agents.
Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.
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